1. I need help finding my size.
Take a look at the size guide on each product page, and compare your body measurements with the garment measurements at each size. If you have further questions, please email us at help@aamthelabel.com and we’d be happy to assist. We offer sizes XS-XL at the moment and hope to expand into more sizes in the future.
2. I ordered an item on pre-order. How quickly will it arrive?
Pre-order times vary based on the item. The date range for a given pre-order piece will be clearly indicated on the product page. Once shipped, you will receive your shipping confirmation and tracking number via email. You can also check shipping status from your account page.
3. What do I do if an item I’m interested in is sold out?
Email us at help@aamthelabel.com with the name of the product you are interested in (e.g. “The Barrel Pant - Black”) and the size you are after. We will notify you via email when the item is back in stock.
4. My order is a gift. How do I include a gift message?
You can include a gift message in cart. This message will be included when your item is delivered.
1. What shipping options do you have?
Shipping is free for orders placed in the U.S.A. or Australia, with a guaranteed delivery in 5-7 business days. For all other international orders, please email us at help@aamthelabel.com and we will process the order for you.
Once shipped, you will receive your shipping confirmation and Fedex tracking number via email. You can also check shipping status from your account page.
A few things to note:
2. Has my order shipped?
Once shipped, you will receive your shipping confirmation and tracking number via email. You can also check shipping status from your account page.
3. Where do you deliver to?
Shipping is free for orders placed in the U.S.A. or Australia, with a guaranteed delivery in 5-7 business days. These orders can be placed directly on our website. For all other international orders, please email us at help@aamthelabel.com and we will process the order for you.
4. Do you deliver to A.P.O. / F.P.O or P.O. boxes?
Unfortunately, we do not ship to A.P.O. / F.P.O. or P.O. boxes at this time.
5. My tracking number says my order is delivered, but I cannot find it.
We’re sorry to hear this happened. Please contact FedEx to open a trace ID number. Once you have the trace ID number, please contact us at help@aamthelabel.com with the trace information and we will track down your package. You can expect to hear from us in 2-3 business days with next steps. Please note that it can take up to two weeks to replace lost merchandise while we attempt to locate your package. Aam is not responsible for lost packages that are reported more than 14 days past the delivery date. We also recommend checking with your neighbors or building manager to see if they have received your package by accident.
1. What is your return policy?
If for any reason, you are not 100% satisfied with your Aam order, we will gladly process a return and full refund to you, provided the merchandise meets the following conditions:
Please note that shipping fees are non-refundable. If we receive any merchandise that does not meet the above criteria, your garments will be returned back to you and your account will not be credited with a refund. The return amount will be credited back to you in your original form of payment within 7 business days of receiving your return. You can check the status of your return from your account page
2. How do I return an item?
If you are not happy with your order for any reason, please email us at help@aamthelabel.com to start the process for a refund. We have a 30-day return policy as long as your order meets certain requirements. Read our returns and refunds policy to understand our return policy.
3. Can I change or cancel my order? Please email us at help@aamthelabel.com within 24 hours of purchase to cancel your order. After this 24 hour period, no changes can be made to your order, including cancellations or recipient information changes. 4. How do I use my store credit? Please return your items for store credit by using the complimentary shipping label we include in your package. Once your package is returned and processed, we will email you with a discount code in the amount of your store credit. This discount code can be applied as a standard promo code during checkout. Have a different question in mind? We’re here to help. Send us an email at help@aamthelabel.com and we’ll get back to you in 24-48 hours. If your question is about an order you’ve already placed, please include your order number in the email to speed up the process.
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